Return & Refund Policy
At AORA LABEL, we take great care in ensuring the quality and craftsmanship of every piece. Should you wish to return an item, the following conditions apply:
- Return requests must be submitted within 14 days of receiving your order.
- Requests made after this period will not be accepted.
- Items must be returned in their original condition—unused, unworn, unwashed, and with all original tags and packaging intact.
How to Request a Return
To initiate a return, please contact us within the 14-day return window via:
- Instagram Direct Message (DM)
Our team will guide you through the return process once your request has been reviewed and approved.
Refunds
Once the returned item has been received and inspected, the refund will be processed accordingly.
Refunds will be issued to the original method of payment (bank transfer or original payment method).
Please note that refund processing times may vary depending on your bank or payment provider.
Shipping fees, customs duties, and taxes are non-refundable, unless the item received is defective or incorrect.